Whether you buy goods in a shop or online, under European law you always have the right to a minimum
two-year guarantee at no cost. If a retailer offers you a one year guarantee and then tries to sell you extra
insurance for the following year, they are breaking the law. Tell them to take a hike, and demand your full two
year FREE guarantee.
This 2-year guarantee is your minimum right, but national rules in different countries may give you extra
protection. But under the law, any deviation from EU rules must always be for the consumer's benefit.
If an item bought in the EU turns out to be faulty or does not look or work as advertised, or breaks down within
two years, the seller must repair or replace it free of charge or give you a full refund or reduction in price.
In most of Europe this law is being adhered to rigidly.
But in the United Kingdom far too many retailers are still trying to fob us off with a one year guarantee.
Don't stand for it!
Whenever you buy anything, keep the receipt, and if it breaks down, or fails to function as advertised, you have
the legal right to a full refund, a repair, or a reduction in the price.
The two-year guarantee period starts as soon as you receive your goods.
The retailer is liable for remedying the defect, or providing you with a refund.
There is no such thing as a one year guarantee on a new product!
Know your rights under European Law.